What other legal aid cuts can be made instead?: February 2023

28/02/2023 (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss (ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Dear Jack, (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your email. (ERRROOOORRRRRR~~~~~~~~~~) I am happy now to have the final response and understand the contempt in the replies. (ERRROOOORRRRRR~~~~~~~~~~) To use technicalities surrounding dates laterally when they abused the process initially is lame. (ERRROOOORRRRRR~~~~~~~~~~) I would like as an outcome, for Camden to remove the anti-social label from me, for them to apologies and for the man who attacked me to be investigated as he will probably have form. (ERRROOOORRRRRR~~~~~~~~~~) If you allow them to play with time, whilst this progresses, I fear more and more arrogance from them that I am, other and fair game. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Review stage complaint (ERRROOOORRRRRR~~~~~~~~~~) Thank you for contacting the Complaints Team, regarding anti-social behaviour (COMLR86). (ERRROOOORRRRRR~~~~~~~~~~) Your complaint (ERRROOOORRRRRR~~~~~~~~~~) The Housing Ombudsman contacted the council on17/01/22. (ERRROOOORRRRRR~~~~~~~~~~) You were dissatisfied with anti-social behaviour, contractors, your written warning and the handling of your complaint. (ERRROOOORRRRRR~~~~~~~~~~) Mr Dermott Mullan, Landlord Services Manager, replied on 28/01/22, and did not uphold the complaint. (ERRROOOORRRRRR~~~~~~~~~~) He telephoned you, with Mr Esmond Henry, Neighbourhood Housing Officer. (ERRROOOORRRRRR~~~~~~~~~~) You discussed the plant pots and the incident of the contractor in your home. (ERRROOOORRRRRR~~~~~~~~~~) Camden viewed these incidents as unacceptable https://www.youtube.com/shorts/e9N57NR05HE (the unaccepatable incident where they state I threw 5cm flower pots at this resident and I say I did no such thing as well as that he was poisoning the gardens and was behind the bin sheds as proved here. The resident is completely unbothered and walks away. It was his friend and my neighbour who later on encouraged him, giving him his phone to do so, without witnessing anything, to call the police and council. The upstairs neighbours also got involved due to the unresolved floor and became false witnesses even though they have a lip of roof directly above me and could not possibly see anything. They are good friends with the protagonist and had their own reasons for attacking me ), and the warning letter would remain on your file for 12 months. This period had now passed. (ERRROOOORRRRRR~~~~~~~~~~) Your upstairs neighbour’s inadequate flooring was raised with your neighbour and resolved. (ERRROOOORRRRRR~~~~~~~~~~) The Housing Ombudsman contacted the Complaints Team on 20/12/22. (ERRROOOORRRRRR~~~~~~~~~~) The complaint was registered at review stage. (ERRROOOORRRRRR~~~~~~~~~~) You were dissatisfied with anti-social behaviour, contractors, your written warning and the handling of your complaint. My investigation The Complaints Team is independent of the services you have complained about. I understand that a warning letter was sent to you from Tenancy Services on 30/12/20. (ERRROOOORRRRRR~~~~~~~~~~) Following this, Ms Mary McGowan, former Director of Housing Management, sent a Notice of Seeking Possession (NOSP) letter on 18/02/21.(ERRROOOORRRRRR~~~~~~~~~~) This referred to ASB incidents from May 2020 and February 2021, involving your neighbours and our contractor. (ERRROOOORRRRRR~~~~~~~~~~) Mr Mullan corresponded with you in March 2021. He asked for your version of events, involving incidents with your neighbour and the contractor. (ERRROOOORRRRRR~~~~~~~~~~) He clarified that the date on the notice was not a possession date but a date after which the council would. consider its next steps. (ERRROOOORRRRRR~~~~~~~~~~) The notice served in February would remain on file for 12 months. It would. not be acted upon unless there were further incidents. (ERRROOOORRRRRR~~~~~~~~~~) If there were any other reports of allegations of breach of tenancy, then the council would consider instigating Injunction and/or Possession proceedings. (ERRROOOORRRRRR~~~~~~~~~~) The next step was for a discussion between you, Mr Mullan and Mr Henry, to agree the help we could provide you with. (ERRROOOORRRRRR~~~~~~~~~~) I note the email containing a video recording, that you sent to Mr Mullan on 15/01/23. (ERRROOOORRRRRR~~~~~~~~~~) Aside from this, he has received no correspondence from you regarding the relevant issues, since his response of 28/01/22. (ERRROOOORRRRRR~~~~~~~~~~) He has confirmed that neither Mr Henry, nor Mr Olivia Goma, Ward Housing Manager, have received correspondence from you about ASB or your written warning, during this time. (ERRROOOORRRRRR~~~~~~~~~~) Mydecision (ERRROOOORRRRRR~~~~~~~~~~) Having taken the above investigation into account, I am unable to uphold your complaint. (ERRROOOORRRRRR~~~~~~~~~~) Camden’s complaints policy allows for investigation within12 months of the issue(s) in question, and for a review to be requested within 28 calendar days of the stage 1 response. (ERRROOOORRRRRR~~~~~~~~~~) The ASB incidents from May 2020 and February 2021, plus Mr Mullan’s response of 28/01/22, fall outside of these parameters. (ERRROOOORRRRRR~~~~~~~~~~) I have liaised with Mr Mullan and he has advised me that the service has not received contact from you in the last 12 months, in regards to ASB and your written warning. (ERRROOOORRRRRR~~~~~~~~~~) For these reasons, I am unable to investigate such matters due to the lengthy period of time since the original incidents. (ERRROOOORRRRRR~~~~~~~~~~) I have considered Mr Mullan’s response of 28/01/22. (ERRROOOORRRRRR~~~~~~~~~~) I am satisfied with his investigation, including contacting you direct to discuss (This was hardly a discussion andresolved nothing, nor did they investigate the attack on me by their contractor (eeeeeerrrrrroooor) https://www.youtube.com/watch?v=XOKj1N8QRdI&t=1747s ) matters. I agree with his decision. Whilst I appreciate the effect of receiving the warning and NOSP letters may have had on you, I do not find fault with the service. in issuing them. (ERRROOOORRRRRR~~~~~~~~~~) I am sorry that this may disappoint you. (ERRROOOORRRRRR~~~~~~~~~~) Your right of appeal to the Housing Ombudsman If you remain dissatisfied, you may appeal to the Housing Ombudsman Service and they may be able to investigate how we dealt with the matter. (ERRROOOORRRRRR~~~~~~~~~~) The contact details are: Online complaint form: www.housing-ombudsman.org.uk/residents/make-a-complaint/ Phone: 0300 111 3000 Email: info@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Postal address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely Stewart Holmes Complaints Investigation Officer stewart.holmes@camden.gov.uk (ERRROOOORRRRRR~~~~~~~~~~) Date:27/01/23 (ERRROOOORRRRRR~~~~~~~~~~) Reference:COMRS351 (ERRROOOORRRRRR~~~~~~~~~~) Email:complaints@camden.gov.uk (ERRROOOORRRRRR~~~~~~~~~~) Ms Mary Moss Flat 32 Tonbridge House Tonbridge Street LondonWC1H 9PB Via email:justjo5@hotmail.com (ERRROOOORRRRRR~~~~~~~~~~) Complaints Team London Borough of CamdenTown Hall Judd Street London WC1H 9JE 020 7974 5367 www.camden.gov.uk (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss casework@housing-ombudsman.org.uk Dear Jack, (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your email. (ERRROOOORRRRRR~~~~~~~~~~) I am happy now to have the final response and understand the contempt in the replies. (ERRROOOORRRRRR~~~~~~~~~~) To use technicalities surrounding dates laterally when they abused the process initially is lame. (ERRROOOORRRRRR~~~~~~~~~~) I would like as an outcome, for Camden to remove the anti-social label from me, for them to apologies and for the man who attacked me to be investigated as he will probably have form. (ERRROOOORRRRRR~~~~~~~~~~) If you allow them to play with time, whilst this progresses, I fear more and more arrogance from them that I am, other and fair game. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk You 27 February 2023 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) I am writing to you to update you on your case to this Service. I am sorry for the delay in contacting you. (ERRROOOORRRRRR~~~~~~~~~~) The landlord has confirmed that it has now provided a final response to your complaint, which I understand was sent to you on 27 January 2023. I have attached a copy for your ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) I hope that you are satisfied with the outcome of your complaint. However, if you are not happy you can now refer the complaint to this Service to consider in our formal remit. (ERRROOOORRRRRR~~~~~~~~~~) You will need to email us to confirm accordingly, setting out: 1. why your complaint remains unresolved 2. the outcome you are seeking (ERRROOOORRRRRR~~~~~~~~~~) We can then advise you of the next steps. (ERRROOOORRRRRR~~~~~~~~~~) You have 12 months from the date of the landlord's final response to refer the complaint to us, however we will not take any further action unless we hear from you. (ERRROOOORRRRRR~~~~~~~~~~) Further correspondence can be forwarded to us using the following methods: (ERRROOOORRRRRR~~~~~~~~~~) - By email: please reply directly to this email - By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ - Telephone: 0300 111 3000 (ERRROOOORRRRRR~~~~~~~~~~) If responding by email, please do so without editing the subject line which contains a unique code allowing our systems to automatically file the email and notify the caseworker. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Jack (ERRROOOORRRRRR~~~~~~~~~~) 15/02/2023 (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Dear Jack, (ERRROOOORRRRRR~~~~~~~~~~) That's fine and actually, could we communicate by email as it's much easier to deal with matters I can give my full attention to. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk You 15 February 2023 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) I am writing further to our phone call yesterday. (ERRROOOORRRRRR~~~~~~~~~~) I had agreed to give you a call back today. Unfortunately, I am going to have to reschedule. Please accept my sincere apologies. I will be in touch by phone tomorrow to discuss your complaint. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Jack Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss casework@housing-ombudsman.org.uk Dear Case Work, (ERRROOOORRRRRR~~~~~~~~~~) Their 'Stage 1' response. (ERRROOOORRRRRR~~~~~~~~~~) Please see attached. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk Dear Case Work, (ERRROOOORRRRRR~~~~~~~~~~) I have had a 'stage 1' response. As the council are abusing process could you request a 'final response'. (ERRROOOORRRRRR~~~~~~~~~~) I don't know if anything has been forwarded to you. (ERRROOOORRRRRR~~~~~~~~~~) I have made a complaint and asked for a 'final response' as it was at stage 2 and the landlord did not respond by the 6th Jan 2023 as you requested. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk Dear Housing Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) I have just put this video on youtube from my old i-pad. (ERRROOOORRRRRR~~~~~~~~~~) This is further evidence that you should investigate now! (ERRROOOORRRRRR~~~~~~~~~~) https://www.youtube.com/watch?v=n-BOu25MnGo (ERRROOOORRRRRR~~~~~~~~~~)  5th May 2020- The protaganist poisoning the garden after chopping it down. No written warning at all This evidence shows that the protaganist was about 10 metres away from the 6mm terracotta pots when they fell below my window sill, as he was behind the bin shed. He was then merely enquiring about why I dropped plants and then said pots. The pots dropped due tothe fact that I was trying to film him in action, whilst he had already committed ... www.youtube.com (ERRROOOORRRRRR~~~~~~~~~~) I am considering leaving my home as I still do not feel safe! Kind Regards Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk Dear Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) The landlord did not formally respond to you or to me asking them for a stage 2 response to my complaints by 6th Jan 2023. (ERRROOOORRRRRR~~~~~~~~~~) In contrast with Dermott's stage 1 response stating that issues were resolved, they were not and for evidence I recorded the call due to the post traumatic injury already inflicted on me and the continuation to date of that injury continuing to affect me.(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) https://www.youtube.com/watch?v=XOKj1N8QRdI (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) Attached Notice With The Video.(ERRROOOORRRRRR~~~~~~~~~~) I normally have this in the private setting but I have put it to public for evidence to you so let me know when you have viewed it and I can set it to, private again.(ERRROOOORRRRRR~~~~~~~~~~) Nov 14, 2021 Mary Moss gets attacked at home Feb 2021 - Camden gaslight Mary! Camden council cover for Openview!!!!!! 15 Million pounds contractor. Mary finds the culprit Allen Shaw (friend of Anna Field and she works for the Duke of Rutland co-incidence perhaps but if not only three degrees of separation, who is to say Mary would of ever recognised him with the mask on but she did as you know your attacker) on Twitter yet they still don't investigate! Hansen Palomares take their time and leave Mary totally open to attack again by the neighbours and if she does anything she will get evicted. She can not even have her brothers come over and then her brother dies in very suspicious circumstances a day after the Parliamentary Ombudsman take his complaint she made. She tell's him to be careful as Camden now know this is serious and we are fighting back. He is dead with blood all over his face and they hide him for 4 days! (ERRROOOORRRRRR~~~~~~~~~~) I hope you can see, that the complaints system, is being ignored and you then, rather than me, can ask for a final response. (ERRROOOORRRRRR~~~~~~~~~~) Thank you (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk Dear Housing Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your attached letter, stating we were still at stage 2. (ERRROOOORRRRRR~~~~~~~~~~) The London Borough of Camden did not adhere to the stages so this is a step backward, not forward. (ERRROOOORRRRRR~~~~~~~~~~) You said I needed to reply to a too late and surrounded by threath reply from them and I asked that it be you that did that. (ERRROOOORRRRRR~~~~~~~~~~) I cannot see why you don't investigate the serious matters of the assault on me and then to add insult you put me back in communication with as I see it people I feared and don't trust. (ERRROOOORRRRRR~~~~~~~~~~) Please respond urgently and call Camden to get them to reply to you and NOT to reply to me as the communication veiled with threat broke down ages ago, when they did not respond. (ERRROOOORRRRRR~~~~~~~~~~) Thank you Mary (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART casework@housing-ombudsman.org.uk You Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Please see attached letter from the Housing Ombudsman Service. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) 20 December 2022(ERRROOOORRRRRR~~~~~~~~~~) Ms Mary Moss Tonbridge House Flat 32 Tonbridge Street LONDONWC1H 9PB (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss(ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 -Camden Council Thank you for your contact with the Housing Ombudsman Service, in which you explain the issues you are experiencing. (ERRROOOORRRRRR~~~~~~~~~~) The Complaint (ERRROOOORRRRRR~~~~~~~~~~) You complained about the landlord’s handling of her report these being: (ERRROOOORRRRRR~~~~~~~~~~) How the landlord handled her reports of anti-social behaviour (ERRROOOORRRRRR~~~~~~~~~~) The conduct of the landlord’s contractors (ERRROOOORRRRRR~~~~~~~~~~) The landlord’s action of issuing a written warning (ERRROOOORRRRRR~~~~~~~~~~) The landlord’s handling of her complaint (ERRROOOORRRRRR~~~~~~~~~~) You have asked for the following as a resolution to the complaint:• (ERRROOOORRRRRR~~~~~~~~~~) Respond to complaint at stage 2. (ERRROOOORRRRRR~~~~~~~~~~) The Housing Ombudsman’s role at this stage (ERRROOOORRRRRR~~~~~~~~~~) Your complaint is at the Dispute Support stage of our complaint process. (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152LiverpoolL33 7WQTel: 0300 111 3000info@housing-ombudsman.org.ukwww.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Our role at this stage is to provide assistance to both parties and ensure that you are able to complete the landlord’s internal complaint procedure. (ERRROOOORRRRRR~~~~~~~~~~) Before the Ombudsman can consider a complaint, we must be satisfied that you have completed the landlord’s complaint procedure. In the first instance, the Ombudsman encourages tenants and landlords to resolve complaints using the landlord’s internal complaints procedure. This often provides for the quickest and most amicable way of resolving a dispute. (ERRROOOORRRRRR~~~~~~~~~~) Action taken (ERRROOOORRRRRR~~~~~~~~~~) You have informed us that you have made a formal complaint to your landlord about your concerns but it is unclear if your landlord has responded at stage 2. (ERRROOOORRRRRR~~~~~~~~~~) We have therefore written to the landlord and asked it to respond to your complaint by contacting you within the timescales set out in the landlord’s complaint procedure or 10 working days. (ERRROOOORRRRRR~~~~~~~~~~) The landlord should therefore contact you by 06 January 2023.We have also asked your landlord to provide this service with a copy of the stage 2 response. (ERRROOOORRRRRR~~~~~~~~~~) What are the next steps? (ERRROOOORRRRRR~~~~~~~~~~) No Written Stage 2 Response Received (ERRROOOORRRRRR~~~~~~~~~~) At this stage, we will not be taking any further action on this complaint. If you do not hear back from the landlord within 10 working days, please contact this Service and we will chase the landlord for a response. (ERRROOOORRRRRR~~~~~~~~~~) Stage 2 Response Received (ERRROOOORRRRRR~~~~~~~~~~) If you receive a response, but you remain dissatisfied, you can refer the complaint to the Ombudsman by explaining the reasons you remain dissatisfied and what you are seeking as an outcome to your complaint. (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, if you are satisfied with the landlord's response you do not need to refer the complaint to the Ombudsman. (ERRROOOORRRRRR~~~~~~~~~~) Notice Please do not send us any further correspondence or copy us into any emails, unless we ask you to do so. (ERRROOOORRRRRR~~~~~~~~~~) To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) 20 December 2022 Ms Mary Moss Tonbridge House Flat 32Tonbridge Street LONDON WC1H 9PB (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 -Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your contact with the Housing Ombudsman Service, in which you explain the issues you are experiencing. (ERRROOOORRRRRR~~~~~~~~~~) The Complaint (ERRROOOORRRRRR~~~~~~~~~~) You complained about the landlord’s handling of her report these being: (ERRROOOORRRRRR~~~~~~~~~~) How the landlord handled her reports of anti-social behaviour• The conduct of the landlord’s contractors• The landlord’s action of issuing a written warning• (ERRROOOORRRRRR~~~~~~~~~~) The landlord’s handling of her complaint (ERRROOOORRRRRR~~~~~~~~~~) You have asked for the following as a resolution to the complaint:• Respond to complaint at stage (ERRROOOORRRRRR~~~~~~~~~~) 2.The Housing Ombudsman’s role at this stage (ERRROOOORRRRRR~~~~~~~~~~) Your complaint is at the Dispute Support stage of our complaint process. (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152LiverpoolL33 7WQTel: 0300 111 3000 info@housing-ombudsman.org.ukwww.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Our role at this stage is to provide assistance to both parties and ensure that you are able to complete the landlord’s internal complaint procedure. Before the Ombudsman can consider a complaint, we must be satisfied that you have completed the landlord’s complaint procedure. In the first instance, the Ombudsman encourages tenants and landlords to resolve complaints using the landlord’s internal complaints procedure. (ERRROOOORRRRRR~~~~~~~~~~) This often provides for the quickest and most amicable way of resolving a dispute. (ERRROOOORRRRRR~~~~~~~~~~) Action taken (ERRROOOORRRRRR~~~~~~~~~~) You have informed us that you have made a formal complaint to your landlord about your concerns but it is unclear if your landlord has responded at stage 2. (ERRROOOORRRRRR~~~~~~~~~~) We have therefore written to the landlord and asked it to respond to your complaint by contacting you within the timescales set out in the landlord’s complaint procedure or 10 working days. (ERRROOOORRRRRR~~~~~~~~~~) The landlord should therefore contact you by 06 January 2023. (ERRROOOORRRRRR~~~~~~~~~~) We have also asked your landlord to provide this service with a copy of the stage 2 response. (ERRROOOORRRRRR~~~~~~~~~~) What are the next steps? (ERRROOOORRRRRR~~~~~~~~~~) No Written Stage 2 Response Received (ERRROOOORRRRRR~~~~~~~~~~) At this stage, we will not be taking any further action on this complaint. (ERRROOOORRRRRR~~~~~~~~~~) If you do not hear back from the landlord within 10 working days, please contact this Service and we will chase the landlord for a response. (ERRROOOORRRRRR~~~~~~~~~~) Stage 2 Response Received (ERRROOOORRRRRR~~~~~~~~~~) If you receive a response, but you remain dissatisfied, you can refer the complaint to the Ombudsman by explaining the reasons you remain dissatisfied and what you are seeking as an outcome to your complaint. . (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, if you are satisfied with the landlord's response you do not need to refer the complaint to the Ombudsman. (ERRROOOORRRRRR~~~~~~~~~~) Notice (ERRROOOORRRRRR~~~~~~~~~~) Please do not send us any further correspondence or copy us into any emails, unless we ask you to do so. (ERRROOOORRRRRR~~~~~~~~~~) To find out how we use your personal data together with your rights under the Data Protection Act 2018 go to www.housing-ombudsman.org.uk/about-us/your-data/ (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss casework@housing-ombudsman.org.uk Dear Case Work, (ERRROOOORRRRRR~~~~~~~~~~) Their 'Stage 1' response. (ERRROOOORRRRRR~~~~~~~~~~) Please see attached. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk Dear Case Work, (ERRROOOORRRRRR~~~~~~~~~~) I have had a 'stage 1' response. As the council are abusing process could you request a 'final response'. (ERRROOOORRRRRR~~~~~~~~~~) I don't know if anything has been forwarded to you. (ERRROOOORRRRRR~~~~~~~~~~) I have made a complaint and asked for a 'final response' as it was at stage 2 and the landlord did not respond by the 6th Jan 2023 as you requested. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk Dear Housing Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) I have just put this video on youtube from my old i-pad. (ERRROOOORRRRRR~~~~~~~~~~) This is further evidence that you should investigate now! (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) https://www.youtube.com/watch?v=n-BOu25MnGo (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~)  5th May 2020- The protaganist poisoning the garden after chopping it down. No written warning at all This evidence shows that the protaganist was about 10 metres away from the 6mm terracotta pots when they fell below my window sill, as he was behind the bin shed. He was then merely enquiring about why I dropped plants and then said pots. The pots dropped due tothe fact that I was trying to film him in action, whilst he had already committed ...(ERRROOOORRRRRR~~~~~~~~~~) www.youtube.com (ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) I am considering leaving my home as I still do not feel safe! Kind Regards Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk Dear Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) The landlord did not formally respond to you or to me asking them for a stage 2 response to my complaints by 6th Jan 2023. (ERRROOOORRRRRR~~~~~~~~~~) In contrast with Dermott's stage 1 response stating that issues were resolved, they were not and for evidence I recorded the call due to the post traumatic injury already inflicted on me and the continuation to date of that injury continuing to affect me.(ERRROOOORRRRRR~~~~~~~~~~) https://www.youtube.com/watch?v=XOKj1N8QRdI (ERRROOOORRRRRR~~~~~~~~~~) Attached Notice With The Video.(ERRROOOORRRRRR~~~~~~~~~~) I normally have this in the private setting but I have put it to public for evidence to you so let me know when you have viewed it and I can set it to, private again.(ERRROOOORRRRRR~~~~~~~~~~) Nov 14, 2021 Mary Moss gets attacked at home Feb 2021 - Camden gaslight Mary! (ERRROOOORRRRRR~~~~~~~~~~) Camden council cover for Openview!!!!!! (ERRROOOORRRRRR~~~~~~~~~~) 15 Million pounds contractor. (ERRROOOORRRRRR~~~~~~~~~~) Mary finds the culprit Allen Shaw (friend of Anna Field and she works for the Duke of Rutland co-incidence perhaps but if not only three degrees of separation, who is to say Mary would of ever recognised him with the mask on but she did as you know your attacker) on Twitter yet they still don't investigate! (ERRROOOORRRRRR~~~~~~~~~~) Hansen Palomares take their time and leave Mary totally open to attack again by the neighbours and if she does anything she will get evicted. (ERRROOOORRRRRR~~~~~~~~~~) She can not even have her brothers come over and then her brother dies in very suspicious circumstances a day after the Parliamentary Ombudsman take his complaint she made. (ERRROOOORRRRRR~~~~~~~~~~) She tell's him to be careful as Camden now know this is serious and we are fighting back. He is dead with blood all over his face and they hide him for 4 days!(ERRROOOORRRRRR~~~~~~~~~~) I hope you can see, that the complaints system, is being ignored and you then, rather than me, can ask for a final response.(ERRROOOORRRRRR~~~~~~~~~~) Thank you(ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Dear Housing Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your attached letter, stating we were still at stage 2. (ERRROOOORRRRRR~~~~~~~~~~) The London Borough of Camden did not adhere to the stages so this is a step backward, not forward. (ERRROOOORRRRRR~~~~~~~~~~) You said I needed to reply to a too late and surrounded by threath reply from them and I asked that it be you that did that. (ERRROOOORRRRRR~~~~~~~~~~) I cannot see why you don't investigate the serious matters of the assault on me and then to add insult you put me back in communication with as I see it people I feared and don't trust. (ERRROOOORRRRRR~~~~~~~~~~) Please respond urgently and call Camden to get them to reply to you and NOT to reply to me as the communication veiled with threat broke down ages ago, when they did not respond. (ERRROOOORRRRRR~~~~~~~~~~) Thank you Mary (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk You (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Please see attached letter from the Housing Ombudsman Service. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss casework@housing-ombudsman.org.uk Dear Hannah, (ERRROOOORRRRRR~~~~~~~~~~) I was attacked by a OpenView contractor and 20 men, according to a subject access request, tried to shut me up and suggested strong tenancy action be taken against me that led three days later to me being served a possession order. (ERRROOOORRRRRR~~~~~~~~~~) I was already in a more minor dispute, where I asked the council to explain why they had given me a written warning and not a verbal one, threatening my tenancy. (ERRROOOORRRRRR~~~~~~~~~~) I have did not get replies from them in a timely manner as is protocol, when I made a complaint. (ERRROOOORRRRRR~~~~~~~~~~) Others who committed anti-social behaviour towards me were treated fairly, I was not. I felt this was possibly hate crime or vengeance from my housing officers, as I had made a complaint about them over their failure to treat a rat infestation. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) You 19 October 2022 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council Thank you for your recent contact with our Service. I apologies for the delay in responding to you. (ERRROOOORRRRRR~~~~~~~~~~) I understand from reviewing your recent contact with our Service that you would like the Ombudsman to request that your landlord provides you with a Stage 2 final response, as you have been unable to progress your concerns. (ERRROOOORRRRRR~~~~~~~~~~) In order for our Service to assist you further, we do require further information into the reasons why you remain unhappy with your Stage 1 response, and from your contact it remains unclear. (ERRROOOORRRRRR~~~~~~~~~~) Please can I ask that you detail your outstanding concerns or provide evidence of your escalation request to your landlord, so that we can assist you further and escalation your concerns. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Hannah Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) 19/10/2022 (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/](ERRROOOORRRRRR~~~~~~~~~~) Mary Moss(ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk(ERRROOOORRRRRR~~~~~~~~~~) Dear Hannah,(ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) I was attacked by a OpenView contractor and 20 men, according to a subject access request, tried to shut me up and suggested strong tenancy action be taken against me that led three days later to me being served a possession order. (ERRROOOORRRRRR~~~~~~~~~~) I was already in a more minor dispute, where I asked the council to explain why they had given me a written warning and not a verbal one, threatening my tenancy. (ERRROOOORRRRRR~~~~~~~~~~) I have did not get replies from them in a timely manner as is protocol, when I made a complaint. (ERRROOOORRRRRR~~~~~~~~~~) Others who committed anti-social behaviour towards me were treated fairly, I was not. I felt this was possibly hate crime or vengeance from my housing officers, as I had made a complaint about them over their failure to treat a rat infestation. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART casework@housing-ombudsman.org.uk You 19 October 2022 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your recent contact with our Service. I apologies for the delay in responding to you. (ERRROOOORRRRRR~~~~~~~~~~) I understand from reviewing your recent contact with our Service that you would like the Ombudsman to request that your landlord provides you with a Stage 2 final response, as you have been unable to progress your concerns. (ERRROOOORRRRRR~~~~~~~~~~) In order for our Service to assist you further, we do require further information into the reasons why you remain unhappy with your Stage 1 response, and from your contact it remains unclear. (ERRROOOORRRRRR~~~~~~~~~~) Please can I ask that you detail your outstanding concerns or provide evidence of your escalation request to your landlord, so that we can assist you further and escalation your concerns. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Hannah Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) 28 September 2022 (ERRROOOORRRRRR~~~~~~~~~~) Ms Mary Moss Tonbridge House Flat 32Tonbridge Street LONDON WC1H 9PB (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss Complaint: 202014959 -Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Thank you for contacting this Service. (ERRROOOORRRRRR~~~~~~~~~~) The Housing Ombudsman Service is an alternative dispute resolution service. We investigate complaints brought by the tenants and leaseholders of member landlords, about the management of housing, which have exhausted the landlord’s complaint procedure. (ERRROOOORRRRRR~~~~~~~~~~) Before the Ombudsman can consider a complaint, we must be satisfied that you have completed the landlord's complaints procedure. Generally, a landlord should issue a final written response that confirms the complaint procedure is complete and refers the resident to the Housing Ombudsman. (ERRROOOORRRRRR~~~~~~~~~~) Having reviewed your case, I can see that your landlord has responded to the complaint in its first stage and that we have advised you of your escalation rights. (ERRROOOORRRRRR~~~~~~~~~~) The Housing Ombudsman can only formally investigate complaints which have exhausted a member landlord’s internal complaints procedure first. (ERRROOOORRRRRR~~~~~~~~~~) This is so that we can be sure the landlord has had a reasonable opportunity to resolve the issues internally before we intervene. (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152LiverpoolL33 7WQTel: 0300 111 3000info@housing-ombudsman.org.ukwww.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) I hope this information is useful to you, but please contact us again if you have any queries. (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) 28/09/2022(ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss casework@housing-ombudsman.org.uk(ERRROOOORRRRRR~~~~~~~~~~) Dear Ola, (ERRROOOORRRRRR~~~~~~~~~~) I have told you they attacked me with a contractor and then when they eventually replied, out of time, they coupled this with another 'contractor' visit, so I could not reply and you have to look at their timings too as they were not in line with their own complaints system. (ERRROOOORRRRRR~~~~~~~~~~) I cannot get a final response from them. You ask for it! (ERRROOOORRRRRR~~~~~~~~~~) I don't want more contractors visiting me to shut me up. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART(ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk(ERRROOOORRRRRR~~~~~~~~~~) You(ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Please see attached letter from the Housing Ombudsman Service. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Olalekan Amos Fagbuyi Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) From: MaryMossBoss@outlook.com(ERRROOOORRRRRR~~~~~~~~~~) Subject: Following up on my previous two emails - Action required! (ERRROOOORRRRRR~~~~~~~~~~) To: "casework@housing-ombudsman.org.uk" (casework@housing-ombudsman.org.uk); (ERRROOOORRRRRR~~~~~~~~~~) Date Sent: 15/06/2022 15:36:50 (ERRROOOORRRRRR~~~~~~~~~~) Dear Housing Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) This is what I was sent by Camden, Dermott Mullan who said he did not uphold the complaints. (ERRROOOORRRRRR~~~~~~~~~~) He said that we had had an 'agreeable chat' and that if I wished to appeal, I had 20 days. (ERRROOOORRRRRR~~~~~~~~~~) I saw this as a threat since the OpenView People who had attacked me; (ERRROOOORRRRRR~~~~~~~~~~) 1. Where due to enter my house again and were harassing me to do so.(ERRROOOORRRRRR~~~~~~~~~~) 2. If I appealed within the 20 days this could be another attack on me in my home.(ERRROOOORRRRRR~~~~~~~~~~) I therefore couldn't believe it when you used it to drop my complaints and had no desire to argue. (ERRROOOORRRRRR~~~~~~~~~~) I noted it about your service as have had similar dealings on a commercial premises with you and found you lacking and then at another opportune moment when Camden had got away with covering up the death of my brother in their residency, you contacted me.(ERRROOOORRRRRR~~~~~~~~~~) Why did you even bother?(ERRROOOORRRRRR~~~~~~~~~~) Was that for them?(ERRROOOORRRRRR~~~~~~~~~~) Why did you never reply?(ERRROOOORRRRRR~~~~~~~~~~) Letter sent to me from Dermott and the real meeting that I recorded, which was very upsetting, (and reached no such 'agreements') as I had just been attacked.(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) https://www.youtube.com/watch?v=XOKj1N8QRdI (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) 17th March 2021 Camden re complaints St Pat's day (ERRROOOORRRRRR~~~~~~~~~~) Meeting with Esmond Henry and Dermott 17 03 2021(ERRROOOORRRRRR~~~~~~~~~~) Mary Moss gets attacked at home Feb 2021 – (ERRROOOORRRRRR~~~~~~~~~~) Camden gaslight Mary! (ERRROOOORRRRRR~~~~~~~~~~) Camden council cover for Openview!!!!!! (ERRROOOORRRRRR~~~~~~~~~~) 15 Million pounds contractor. (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) Mary finds the culprit ...www.youtube.com (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) Kind Regards Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] casework@housing-ombudsman.org.uk marymossboss@outlook.com(ERRROOOORRRRRR~~~~~~~~~~) 15 June 2022 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council(ERRROOOORRRRRR~~~~~~~~~~) Internal Ref: N/A(ERRROOOORRRRRR~~~~~~~~~~) Thank you for contacting the Housing Ombudsman Service. I have called you this afternoon and left a voicemail message. (ERRROOOORRRRRR~~~~~~~~~~) Looking through your recent correspondence, I believe you are saying that you have contacted your landlord to escalate your complaint to the next stage, following their stage 1 response dated 28 January 2022 (please see attached). If this is the case, please can I aks you to email us evidence of this? (for example, an email from yourself to your landlord stating you are unhappy with the response of 28 January 2022, and asking that your complaint be escalated to the next stage). (ERRROOOORRRRRR~~~~~~~~~~) Once we have received this, we will be able to assist you. (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your time. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Graeme Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) 15/06/2022 (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] casework@housing-ombudsman.org.uk marymossboss@outlook.com 15 June 2022 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council Internal Ref: N/A (ERRROOOORRRRRR~~~~~~~~~~) Thank you for contacting the Housing Ombudsman Service. I have called you this afternoon and left a voicemail message. (ERRROOOORRRRRR~~~~~~~~~~) Looking through your recent correspondence, I believe you are saying that you have contacted your landlord to escalate your complaint to the next stage, following their stage 1 response dated 28 January 2022 (please see attached). If this is the case, please can I aks you to email us evidence of this? (for example, an email from yourself to your landlord stating you are unhappy with the response of 28 January 2022, and asking that your complaint be escalated to the next stage). (ERRROOOORRRRRR~~~~~~~~~~) Once we have received this, we will be able to assist you. (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your time. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Graeme Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) From: Dermott.Mullan@camden.gov.ukSubject: (ERRROOOORRRRRR~~~~~~~~~~) RE: Camden Council: (ERRROOOORRRRRR~~~~~~~~~~) Response to your recent complaint CAM21671120 (ERRROOOORRRRRR~~~~~~~~~~) To: "justjo5@hotmail.com" (Just Jo); CC: "Complaints@camden.gov.uk" (Complaints .); "Safia.Mohamed@camden.gov.uk" (Safia Mohamed); "casework@housing-ombudsman.org.uk" ('casework@housing-ombudsman.org.uk'); (ERRROOOORRRRRR~~~~~~~~~~) Date Sent: 28/01/2022 15:03:57 (ERRROOOORRRRRR~~~~~~~~~~) Dear Mary, (ERRROOOORRRRRR~~~~~~~~~~) apologies regarding the lack of further written correspondence here as I noted that we agreed the discussion we had in March last year to be the outcome. (ERRROOOORRRRRR~~~~~~~~~~) Sorry if that was a misunderstanding on my part. Local Resolution complaint(ERRROOOORRRRRR~~~~~~~~~~) Thank you for making time to discuss this with me when we spoke. I recall that we had a long and agreeable discussion about what had taken place and how we are here to help you. (ERRROOOORRRRRR~~~~~~~~~~) Your complaint (ERRROOOORRRRRR~~~~~~~~~~) I note that there were a couple of issues at the time: the incident with the plant pots, the incident with the contractor in your home and the flooring in the flat above. (ERRROOOORRRRRR~~~~~~~~~~) Although these incidents were not directly linked they were considered together as they clearly had an effect on how you were feeling. (ERRROOOORRRRRR~~~~~~~~~~) We were both keen to find a way forward to resolve these to ensure you were able to move on and enjoy your home. (ERRROOOORRRRRR~~~~~~~~~~) My investigation (ERRROOOORRRRRR~~~~~~~~~~) In order to investigate this I spoke to the members of staff involved and also called you to discuss what had taken place. During the first 50 minutes of our call your Neighbourhood Housing Officer, Esmond, also joined us on the call. (ERRROOOORRRRRR~~~~~~~~~~) We discussed the plant pots and the incident of the contractor in your home together. These happened on different dates but were in a short space of time and of a similar nature to be considered to be of the same breach of tenancy. (ERRROOOORRRRRR~~~~~~~~~~) We discussed why Camden viewed these incidents as unacceptable and that the warning letter would remain on your file for 12 months and that anyone visiting your home would do so in pairs. (ERRROOOORRRRRR~~~~~~~~~~) A benefit of me writing to you now is that most of the 12 month period has now passed and this warning is drawing to an end. (ERRROOOORRRRRR~~~~~~~~~~) I am not able to uphold this part of your complaint as the warning was proportionate to the incidents that had taken place. (ERRROOOORRRRRR~~~~~~~~~~) You also raised the matter of your upstairs neighbour having inadequate flooring in their property. When this was brought to our attention the matter was raised with your neighbour and subsequently resolved. (ERRROOOORRRRRR~~~~~~~~~~) I do not uphold this part of your complaint as this issue was resolved when raised with us. (ERRROOOORRRRRR~~~~~~~~~~) Thank you for informing us and I am pleased that we achieved a positive outcome. (ERRROOOORRRRRR~~~~~~~~~~) My decision (ERRROOOORRRRRR~~~~~~~~~~) Although I did not uphold your complaint (ERRROOOORRRRRR~~~~~~~~~~) I was pleased that we were able to have a constructive discussion about them and to resolve the flooring issue. (ERRROOOORRRRRR~~~~~~~~~~) Esmond is here to help you and I encourage you to contact him if there are any matters that you would like assistance with. Esmond.Henry@Camden.gov.uk, telephone: 020 7974 3385.Review stage appeal If you are dissatisfied with my decision, you can appeal to the Complaints Team within 20 working days. (ERRROOOORRRRRR~~~~~~~~~~) They will work with the service to help resolve your concerns. (ERRROOOORRRRRR~~~~~~~~~~) If your complaint is accepted at Review stage, they will respond within 25 working days. (ERRROOOORRRRRR~~~~~~~~~~) Their contact details are: Complaints Team5 Pancras SquareLondonN1C 4AG020 7974 5644 complaints@camden.gov.uk (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Dermott Mullan (ERRROOOORRRRRR~~~~~~~~~~) Landlord Services Manager Housing Management Supporting Communities London Borough of Camden Telephone: 020 7974 1026 Web: camden.gov.uk 5 Pancras Square London N1C 4AG (ERRROOOORRRRRR~~~~~~~~~~) From: Safia Mohamed (ERRROOOORRRRRR~~~~~~~~~~) Sent: 17 January 2022 14:32To: Just Jo Cc: Complaints . (ERRROOOORRRRRR~~~~~~~~~~) ; casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Subject: FW: Camden Council - Recent Incident Importance: High(ERRROOOORRRRRR~~~~~~~~~~) Dear Mary, (ERRROOOORRRRRR~~~~~~~~~~) Thank you for speaking with me today. (ERRROOOORRRRRR~~~~~~~~~~) You have requested that I put everything in writing please see below the response you received from my colleague Dermott can you please tell me what you are unhappy about so that we can log a formal stage one complaint for you. (ERRROOOORRRRRR~~~~~~~~~~) I have attached the complaint for your perusal which was the original complaint. (ERRROOOORRRRRR~~~~~~~~~~) Kind regards (ERRROOOORRRRRR~~~~~~~~~~) Safia Mohamed (ERRROOOORRRRRR~~~~~~~~~~) From: Mullan, Dermott Sent: (ERRROOOORRRRRR~~~~~~~~~~) 16 March 2021 15:11 (ERRROOOORRRRRR~~~~~~~~~~) To: Just Jo Subject: (ERRROOOORRRRRR~~~~~~~~~~) RE: Camden Council - Recent Incident (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss, (ERRROOOORRRRRR~~~~~~~~~~) thank you for your email. (ERRROOOORRRRRR~~~~~~~~~~) I see that you have written to a number of my colleagues too. (ERRROOOORRRRRR~~~~~~~~~~) My reply here is from all of us rather than our expecting you to read a various replies. (ERRROOOORRRRRR~~~~~~~~~~) Firstly I would like to repeat my offers to assist you here, so please remember that we are here to help you. (ERRROOOORRRRRR~~~~~~~~~~) I previously referred to the problems you say that you have been having with your neighbours. (ERRROOOORRRRRR~~~~~~~~~~) Please let us know what the current issues are and we will advise you how we will help to resolve these. (ERRROOOORRRRRR~~~~~~~~~~) I note your application to the court was heard on 9th March. (ERRROOOORRRRRR~~~~~~~~~~) We now know the view of the judge and the decision on costs. (ERRROOOORRRRRR~~~~~~~~~~) The judge indicated that you could obtain your own independent legal advice regarding any rights and obligations regarding your tenancy. (ERRROOOORRRRRR~~~~~~~~~~) Regarding the notice that was served in February. (ERRROOOORRRRRR~~~~~~~~~~) This will remain on file for 12 months. (ERRROOOORRRRRR~~~~~~~~~~) This notice will not be acted upon unless there are further incidents which I trust there will not be. (ERRROOOORRRRRR~~~~~~~~~~) If there are any other reports of allegations of breach of tenancy then we will consider instigating Injunction and/or Possession proceedings. (ERRROOOORRRRRR~~~~~~~~~~) I would like to recommend that the next step is a discussion between you and I with Esmond, your neighbourhood housing officer, in attendance so we can agree the help we can provide you with. (ERRROOOORRRRRR~~~~~~~~~~) I hope you accept this offer to a telephone discussion. (ERRROOOORRRRRR~~~~~~~~~~) Please let me know if you are agreeable to this and I will arrange a time that is convenient for us all. (ERRROOOORRRRRR~~~~~~~~~~) Best wishes, (ERRROOOORRRRRR~~~~~~~~~~) Dermott. -- Dermott Mullan Landlord Services Manager Telephone: 020 7974 1026 (ERRROOOORRRRRR~~~~~~~~~~) From: Just Jo Sent: 12 March 2021 09:25 To: Mullan, Dermott Dermott.Mullan@camden.gov.uk Subject: Re: Camden Council - Recent Incident (ERRROOOORRRRRR~~~~~~~~~~) Dear Dermott, (ERRROOOORRRRRR~~~~~~~~~~) Have you had a chance to complete the review? (ERRROOOORRRRRR~~~~~~~~~~) My personal legal action on the floor has completed. (ERRROOOORRRRRR~~~~~~~~~~) Although I would like to say that it still is very nerve racking. Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss (ERRROOOORRRRRR~~~~~~~~~~) From: Just Jo justjo5@hotmail.com Sent: 05 March 2021 16:02 To: Mullan, Dermott Subject: Re: Camden Council - Recent Incident (ERRROOOORRRRRR~~~~~~~~~~) Dear Dermott Mullan, (ERRROOOORRRRRR~~~~~~~~~~) Sorry for the later reply I had an appointment with the stroke unit and also popped out to do some shopping. (ERRROOOORRRRRR~~~~~~~~~~) If you could reply to my complaints of two weeks ago that would be a really great help today. (ERRROOOORRRRRR~~~~~~~~~~) Accordingly, re the possession, you ask about if I am reassured, but the law regarding it is quite clear and at present it seems you are deeming me as a 'significant anti-social risk' without investigation, so with all due respect it's difficult to be reassured since nothing has changed and there has been no response from anyone, including your solicitors yet? (ERRROOOORRRRRR~~~~~~~~~~) The witness statement sent to your Housing Director by the RCJ on Tuesday has 'my side of the story' as you put it. (ERRROOOORRRRRR~~~~~~~~~~) When you said 'then we will see what we are going to do', it was an oddity. (ERRROOOORRRRRR~~~~~~~~~~) Index to Bundle numbered top left (apologies for small type) (ERRROOOORRRRRR~~~~~~~~~~) Pg 1. Service of small bundle for preliminary hearing 9th March 2021. (ERRROOOORRRRRR~~~~~~~~~~) Pg 2. Contents of small bundle (please ignore and treat this following email as the Index). (ERRROOOORRRRRR~~~~~~~~~~) Pg 3. Case Number - H00CL470 - Issued to the defendant by the courts on 3rd March deemed served on 9 March 21’. (ERRROOOORRRRRR~~~~~~~~~~) Pg 4. Notice of Issue (ERRROOOORRRRRR~~~~~~~~~~) Pg 5. Cover with claimant's address details (ERRROOOORRRRRR~~~~~~~~~~) Pg 6. General form of Judgement Order - Sealed - 2nd March 2021 (ERRROOOORRRRRR~~~~~~~~~~) Pg 7. Second cover with claimant's address details (ERRROOOORRRRRR~~~~~~~~~~) Pg 8. Notice of preliminary hearing 9th March 2021 12.15pm - 45 Minutes (although it says 45 Hours it’s a mistake) (ERRROOOORRRRRR~~~~~~~~~~) Pg 9. continued.. (ERRROOOORRRRRR~~~~~~~~~~) Pg 10. Claim form (CPR Part 8) on single issue of protection of property through injuction - Sealed - Case number H00CL470 (ERRROOOORRRRRR~~~~~~~~~~) Pg 11. Injunction for adopted nuisance, abatement of noise, harassment, abuse of process re assault, housing/eviction (ERRROOOORRRRRR~~~~~~~~~~) Pg 12. Statement of truth signed by claimant (ERRROOOORRRRRR~~~~~~~~~~) Pg 13. Application for injunction general form. Sealed. (ERRROOOORRRRRR~~~~~~~~~~) Pg 14. WS. Mary Josephine Muriel Moss Witness Statement for the applictioon, 2/3/21 with 21 points. Starting Point 1-6. (ERRROOOORRRRRR~~~~~~~~~~) Pg 15. WS. Witness Statement 2/3/21 Point 7-11 (ERRROOOORRRRRR~~~~~~~~~~) Pg 16. WS. Witness Statement 2/3/21 Point 12-19 (ERRROOOORRRRRR~~~~~~~~~~) Pg 17. WS. Witness Statement 2/3/21 Point 20-21 (ERRROOOORRRRRR~~~~~~~~~~) Pg 18. WS. Witness Photos of 1mm insulation of new laminate floor and a branch of hedges cut down in the bin (ERRROOOORRRRRR~~~~~~~~~~) Pg 19. WS. Witness Photos of one of the break-ins of Ms Moss’s apartment of 34 years. (ERRROOOORRRRRR~~~~~~~~~~) Pg 20. WS. Witness Photos of Ms Moss’s MacBook hacked with data stolen and unretrieveable also disabling Ms Moss’s work. (ERRROOOORRRRRR~~~~~~~~~~) Pg 21. Parties served the small electronic bundle for the preliminary hearing to help establish prliminary facts in the case (ERRROOOORRRRRR~~~~~~~~~~) Pg 22. Contents of bundles PLEASE IGNORE - Difficulty with numbering system but done now on covering PDF. (ERRROOOORRRRRR~~~~~~~~~~) Pg 23. POINT 1. WS. Anti-social behaviour - Tenancy Agreement - Laying of laminate floors require written permission. (ERRROOOORRRRRR~~~~~~~~~~) Pg 24. POINT 2A. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 25. POINT 2B. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 26. POINT 3. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 27. POINT 4. Evidence requested. (ERRROOOORRRRRR~~~~~~~~~~) Pg 28. POINT 5A. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 29. POINT 5B. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 30. POINT 5C. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 31. POINT 5D. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 32. POINT 6A. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 33. POINT 6B. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 34. POINT 6C. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 35. POINT 6D. Tenancy Conditions screenshot on Garden, for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 36. POINT 6E. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 37. POINT 7A. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 38. POINT 7B. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 39. POINT 7C. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 40. POINT 8. Screenshot of email evidence (ERRROOOORRRRRR~~~~~~~~~~) Pg 41. POINT 9 & 10. Explanation of note from solicitor, awaiting this bundle so will be inserted when email/letter arrives.(ERRROOOORRRRRR~~~~~~~~~~) Pg 42. POINT 11. Screenshot of email evidence.(ERRROOOORRRRRR~~~~~~~~~~) Pg 43. POINT 12. Screenshots and pieced together for ease of reference email of evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 44. POINT 13. Screenshot of email evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 45 POINT 14. Photo evidence. (ERRROOOORRRRRR~~~~~~~~~~) Pg 46. POINT 15A. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 47. POINT 15B. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 48. POINT 15C. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 49. POINT 16. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 50. POINT 17. Screenshot of email evidence for ease of reference. (ERRROOOORRRRRR~~~~~~~~~~) Pg 51. POINT 21. Photo of evidence. (ERRROOOORRRRRR~~~~~~~~~~) I hope that this bundle helps you and that we can sort it out, as I really would like to feel reassured. (ERRROOOORRRRRR~~~~~~~~~~) The witness statement Point 19-20, that your director has, has the assault details you now need. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Ms Mary Josephine Muriel Moss (ERRROOOORRRRRR~~~~~~~~~~) From: Mullan, Dermott Dermott.Mullan@camden.gov.uk Sent: 05 March 2021 14:29 To: Just Jo justjo5@hotmail.com Subject: RE: Camden Council - Recent Incident Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Let me see what I can do to help here, if we can discuss the details in my first email below that would be a great start and we can then see what the next steps will be. (ERRROOOORRRRRR~~~~~~~~~~) I trust that I have assured you regarding the date on the notice and what that means. (ERRROOOORRRRRR~~~~~~~~~~) Dermott. -- Dermott Mullan Landlord Services Manager Telephone: 020 7974 1026 (ERRROOOORRRRRR~~~~~~~~~~) The majority of Council staff are continuing to work at home through remote, secure access to our systems. (ERRROOOORRRRRR~~~~~~~~~~) Where possible please communicate with us by telephone or email. (ERRROOOORRRRRR~~~~~~~~~~) From: Just Jo Sent: 05 March 2021 13:20(ERRROOOORRRRRR~~~~~~~~~~) To: Mullan, Dermott Dermott.Mullan@camden.gov.uk Subject: Re: Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Dear Dermott,(ERRROOOORRRRRR~~~~~~~~~~) This was not a recent assault Dermott, it was 4 weeks ago and all the detail you ask me for now, has been served officially to the council in what had to then be a legal response to your adopted noise nuisance and then possession claim, that came about solely due to the assault, without any one contacting me to ask my side of events, which was horrible. (ERRROOOORRRRRR~~~~~~~~~~) I look forward to your response to my reply and counter claim which was sent more than two weeks ago without response so far. (ERRROOOORRRRRR~~~~~~~~~~) Best Wishes (ERRROOOORRRRRR~~~~~~~~~~) Mary (ERRROOOORRRRRR~~~~~~~~~~) From: Mullan, Dermott Dermott.Mullan@camden.gov.uk Sent: 05 March 2021 11:33To: Just Jo justjo5@hotmail.com Subject: Camden Council - Recent Incident (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss We are currently preparing a full response to your counterclaim which we hope to send to you early next week. (ERRROOOORRRRRR~~~~~~~~~~) In the meantime, I just wanted to ask a few questions that I wasn’t clear about in your correspondence:• (ERRROOOORRRRRR~~~~~~~~~~) You say that you have an issue with the upstairs neighbour. (ERRROOOORRRRRR~~~~~~~~~~) Can you let me know what that issue is please?• (ERRROOOORRRRRR~~~~~~~~~~) Can you provide me with your version of the events when the contractor attended to check the electrics?• (ERRROOOORRRRRR~~~~~~~~~~) You say that you can send us the notes that you sent to your solicitor regarding the incident. (ERRROOOORRRRRR~~~~~~~~~~) Are you able to attach them please and send to me? (ERRROOOORRRRRR~~~~~~~~~~) I am pleased that you have sought independent legal advice. (ERRROOOORRRRRR~~~~~~~~~~) I also wanted to clarify that the date on the recent notice is not a possession date but a date after which the council will consider its next steps.(ERRROOOORRRRRR~~~~~~~~~~) I look forward to hearing from you as your response will help us decide how we proceed here. (ERRROOOORRRRRR~~~~~~~~~~) We can then discuss this further when you get back to me. (ERRROOOORRRRRR~~~~~~~~~~) Dermott. (ERRROOOORRRRRR~~~~~~~~~~) Dermott Mullan Landlord Services Manager Housing Management Supporting Communities London Borough of Camden Telephone: 020 7974 1026 Web: camden.gov.uk 5 Pancras Square London N1C 4AG (ERRROOOORRRRRR~~~~~~~~~~) 11/05/2022(ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss(ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk(ERRROOOORRRRRR~~~~~~~~~~) Dear Ombudsman, (ERRROOOORRRRRR~~~~~~~~~~) You told me that due to the fact that Dermott wrote to me, they were, 'dealing' with me, which was just not true. Therefore, you said, you were closing my case then. (ERRROOOORRRRRR~~~~~~~~~~) So, why now are you writing to me, since you seemed to collaborate with Camden's side of things and therefore totally made me feel as if you had also decided that me being attacked by a contractor of theirs, was a matter for splitting hairs on a late 3 day reply from me, when they never ever replied at all to my complaints and that now you morally as a watchdog had no way to hold them to account, therefore as they 'replied'. (ERRROOOORRRRRR~~~~~~~~~~) I was attacked by them and am still regularly being attacked in one way or another by them and even my brother has been murdered now in their care, I believe and that also did not require investigation by their service providers or the police. (ERRROOOORRRRRR~~~~~~~~~~) Not only that the people who attacked me, ie the housing officers are all emboldened and even legal people are working their magic to continue to put me down. I have no way out and I suspect they have asked you to check with me to just see if they are off the hook, so are they? (ERRROOOORRRRRR~~~~~~~~~~) The neighbours also have not been held to account so constantly watch me and try to wind me up and so do their families. So, no, I'm not satisfied and nor should you be. My brother is dead and I believe that the contractor wanted to kill me too. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) You 9 May 2022 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss, (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) I’m writing to you to provide an update on your case. Having reviewed your recent correspondence with this Service, it is unclear if you still require the assistance of the Housing Ombudsman as we have not heard from you since February 2022. Your case will now be closed. However, we will be able to re-open your case and provide guidance and support if you are able to provide us with: (ERRROOOORRRRRR~~~~~~~~~~) - a copy of the final response provided to you by your landlord; - evidence that your landlord is refusing to respond to your formal complaint, or that the deadline for their response has now passed; or(ERRROOOORRRRRR~~~~~~~~~~) - evidence that you have requested that your landlord escalates your complaint to the next stage of their process and has failed to do so. (ERRROOOORRRRRR~~~~~~~~~~) For more advice about how this Service can help you, you can access our information hub for residents using this link: https://www.housing-ombudsman.org.uk/residents/. (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, you may wish to discuss your case with an independent service that can discuss your options with respect to housing, rent arrears or applications or lettings. These include: (ERRROOOORRRRRR~~~~~~~~~~) - The Citizen’s Advice Bureau - https://www.citizensadvice.org.uk/ - Shelter - https://england.shelter.org.uk/ - The Leasehold Advisory Service https://www.lease-advice.org/ (ERRROOOORRRRRR~~~~~~~~~~) Further correspondence can be forwarded to us using the following methods: (ERRROOOORRRRRR~~~~~~~~~~) - By email: please reply directly to this email - By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ - Telephone: 0300 111 3000 If responding by email, please do so without editing the subject line which contains a unique code allowing our systems to automatically file the email and inform the casework team. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Dispute Support Team (ERRROOOORRRRRR~~~~~~~~~~) 24/02/2022(ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Dear Jamie, (ERRROOOORRRRRR~~~~~~~~~~) You wrote and asked them for a stage two response and they wanted to take it back to stage one, isn't this just a game? Are you not satisfied that the stage two response from your specific questions was not answered in their even games, response. How can I get them to respond when they just threaten me then. (ERRROOOORRRRRR~~~~~~~~~~) Do you have any powers? (ERRROOOORRRRRR~~~~~~~~~~) I can't get them to respond so I can't get a final response which I know you need right? (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk You 24 February 2022 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council(ERRROOOORRRRRR~~~~~~~~~~) Thank you for your correspondence to this Service. I note that the Council provided a Stage One response to your complaint on 28 January 2022, and you are unhappy with the outcome of this. (ERRROOOORRRRRR~~~~~~~~~~) I am sorry to hear of your concern in contacting the landlord and your fear of reprisals from the landlord in escalating your complaint. This is certainly not something we would expect to see the landlord do. As an impartial body, we are not able to take over the complaint and act on your behalf in pursuing this with the Council for you. (ERRROOOORRRRRR~~~~~~~~~~) I would therefore suggest as a next step you contact the landlord again using the details in its email of 28 January 2022, and request that your complaint be escalated to Stage Two. You will need to explain why you remain unhappy, as you have done to this Service, and the outcome you are seeking to resolve your complaint. The landlord should then provide a response within 20 working days. (ERRROOOORRRRRR~~~~~~~~~~) The Ombudsman cannot intervene until you have taken the above action. In light of this, your case will now be closed however we will be able to re-open your case and provide guidance and support if you are able to provide us with: (ERRROOOORRRRRR~~~~~~~~~~) · A copy of the final response provided to you by your landlord; or · Evidence that you have requested that your landlord escalates your complaint to the next stage of their process, at least 20 working days have elapsed and the landlord has not responded to you. (ERRROOOORRRRRR~~~~~~~~~~) For more advice about how this Service can help you, you can access our information hub for residents using this link: https://www.housing-ombudsman.org.uk/residents/ (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, you may wish to discuss your case with an independent service that can discuss your options with respect to housing, rent arrears or applications or lettings. These include: (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) · The Citizen’s Advice Bureau - https://www.citizensadvice.org.uk/ · Shelter - https://england.shelter.org.uk/ · The Leasehold Advisory Service https://www.lease-advice.org/ (ERRROOOORRRRRR~~~~~~~~~~) Further correspondence can be forwarded to us using the following methods: Email: info@housing-ombudsman.org.uk Address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ Telephone: 0300 111 3000(ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely(ERRROOOORRRRRR~~~~~~~~~~) Dispute Support Team (ERRROOOORRRRRR~~~~~~~~~~) 14/01/2022(ERRROOOORRRRRR~~~~~~~~~~) Mary Moss(ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk(ERRROOOORRRRRR~~~~~~~~~~) Dear Jamie,(ERRROOOORRRRRR~~~~~~~~~~) Thank you for this, it is much appreciated and is correct.(ERRROOOORRRRRR~~~~~~~~~~) Kind Regards(ERRROOOORRRRRR~~~~~~~~~~) Mary Moss (ERRROOOORRRRRR~~~~~~~~~~) Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] (ERRROOOORRRRRR~~~~~~~~~~) Saved: Tue 01/02/2022 08:54(ERRROOOORRRRRR~~~~~~~~~~) Dear Jamie,(ERRROOOORRRRRR~~~~~~~~~~) Thank you for asking the landlord for a final response. (ERRROOOORRRRRR~~~~~~~~~~) I think from the email I had from them they are trying to avoid the answers. (ERRROOOORRRRRR~~~~~~~~~~) They even suggested going back to stage one. (ERRROOOORRRRRR~~~~~~~~~~) Could you write to them asking them in the circumstances to direct their final response to you and the service. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART Mary Moss casework@housing-ombudsman.org.uk(ERRROOOORRRRRR~~~~~~~~~~) Dear Jaimie, (ERRROOOORRRRRR~~~~~~~~~~) Thank you for this, it is much appreciated and is correct.(ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards(ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART Mary Moss (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) Fri 14/01/2022 05:51 (ERRROOOORRRRRR~~~~~~~~~~)(ERRROOOORRRRRR~~~~~~~~~~) Dear Jamie, (ERRROOOORRRRRR~~~~~~~~~~) Thank you for this, it is much appreciated and is correct. (ERRROOOORRRRRR~~~~~~~~~~) Kind Regards Mary Moss Owner One Percent 4 ART casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) You(ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council(ERRROOOORRRRRR~~~~~~~~~~) Thank you for contacting the Service. I am sorry for our delay in responding to you.(ERRROOOORRRRRR~~~~~~~~~~) In summary, I understand your complaint is about: (ERRROOOORRRRRR~~~~~~~~~~) • How the landlord handled your reports of anti-social behaviour(ERRROOOORRRRRR~~~~~~~~~~) • The conduct of the landlord’s contractors(ERRROOOORRRRRR~~~~~~~~~~) • The landlord’s action of issuing a written warning(ERRROOOORRRRRR~~~~~~~~~~) • The landlord’s handling of your complaint(ERRROOOORRRRRR~~~~~~~~~~) In the first instance, the Ombudsman encourages tenants and landlords to resolve complaints using the landlord’s internal complaints procedure. This often provides for the quickest and most amicable way of resolving a dispute.(ERRROOOORRRRRR~~~~~~~~~~) From the information you have provided, I can see the landlord provided a Stage 1 response on 16 March 2021 and your requested to escalate your complaint to Stage 2 on 25 March 2021 however, you have not received a final response. (ERRROOOORRRRRR~~~~~~~~~~) Therefore, I have written to the landlord on your behalf and I have asked that it escalates your complaint to Stage 2 and provides a final response within the next 20 working days. (ERRROOOORRRRRR~~~~~~~~~~) I have provided the landlord with a copy of your Stage 2 escalation request. I understand you would also like an answer to the below questions and therefore I have passed these on to the landlord for its consideration: (ERRROOOORRRRRR~~~~~~~~~~) 1. Why a written warning was given to you with no evidence and no history of ASB? (ERRROOOORRRRRR~~~~~~~~~~) 2. Why a possession order was served on you following an attack by the landlord’s contractor and why no investigation then or since has taken place? (ERRROOOORRRRRR~~~~~~~~~~) 3. Why a possession order was served to you following the attack and without contacting you to hear your evidence? (ERRROOOORRRRRR~~~~~~~~~~) If you have not received a final response from the landlord by 11 February 2022, please get in touch and we will see what we can do to further assist you. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Jaimie Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] casework@housing-ombudsman.org.uk marymossboss@outlook.com(ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss(ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) You contacted the Housing Ombudsman for assistance with your complaint about Camden Council.(ERRROOOORRRRRR~~~~~~~~~~) I would like to ask you to provide some feedback on the service we provided. Your feedback is valuable to us and will assist with the continuous improvement of our Service.(ERRROOOORRRRRR~~~~~~~~~~) Please click on the following link to complete our survey: https://www.surveymonkey.co.uk/r/ResidentDS. If you have already completed this survey, please ignore this email.(ERRROOOORRRRRR~~~~~~~~~~) When answering question 2, please enter your complaint reference number, which is 202014959.(ERRROOOORRRRRR~~~~~~~~~~) Thank you for your feedback. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely(ERRROOOORRRRRR~~~~~~~~~~) (ERRROOOORRRRRR~~~~~~~~~~) Caitlin Receptionist (ERRROOOORRRRRR~~~~~~~~~~) 4 March 2021(ERRROOOORRRRRR~~~~~~~~~~) Ms Mary Moss Flat 32 Tonbridge House Tonbridge Street LONDON WC1H 9PB (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss,(ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 -Camden Council(ERRROOOORRRRRR~~~~~~~~~~) Thank you for accepting my call on 4 March 2021 regarding your concerns.(ERRROOOORRRRRR~~~~~~~~~~) In summary, I understand your complaint to be about:• (ERRROOOORRRRRR~~~~~~~~~~) The landlord's response to reports of antisocial behaviour (ASB) involving yourself and other residents.• (ERRROOOORRRRRR~~~~~~~~~~) The landlord’s handling of your formal complaint.• (ERRROOOORRRRRR~~~~~~~~~~) The conduct of the landlord's staff.(ERRROOOORRRRRR~~~~~~~~~~) You have informed us that you would accept the following as a resolution:• (ERRROOOORRRRRR~~~~~~~~~~) The landlord to remove the written warning of ASB from the resident’s records.(ERRROOOORRRRRR~~~~~~~~~~) The landlord to install adequate flooring and underlay to the neighbours property above to prevent the noise nuisance. (ERRROOOORRRRRR~~~~~~~~~~) The landlord to provide a written response to the resident’s formal complaint. (ERRROOOORRRRRR~~~~~~~~~~) The landlord to address the conduct of its staff. (ERRROOOORRRRRR~~~~~~~~~~) Before the Ombudsman can consider a complaint, we must be satisfied that you have exhausted the landlord’s complaint procedure. (ERRROOOORRRRRR~~~~~~~~~~) From the information you have provided, it is unclear if you have exhausted the landlord’s complaint process. (ERRROOOORRRRRR~~~~~~~~~~) So, we have written to your landlord and asked it to respond to your complaint by contacting you within the timescales set out in the landlord’s complaint procedure. (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, if you feel you have exhausted Camden Council’s complaint procedure please provide us with a copy of the final response, for further information on the complaint process please visit (ERRROOOORRRRRR~~~~~~~~~~) :https://www.camden.gov.uk/complaints#ctzg. (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152LiverpoolL33 7WQTel: 0300 111 3000info@housing-ombudsman.org.ukwww.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) In the first instance, the Ombudsman encourages tenants and landlords to resolve complaints using the landlord’s internal complaints procedure. (ERRROOOORRRRRR~~~~~~~~~~) This often provides for the quickest and most amicable way of resolving a dispute. (ERRROOOORRRRRR~~~~~~~~~~) At this stage, we will not be taking any further action on this complaint. If you do not hear back from the landlord within 10 working days, please contact this Service and we will chase the landlord for a response. (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, if you receive a response, but you remain dissatisfied, I advise that you escalate the complaint to the next stage of the complaint process. (ERRROOOORRRRRR~~~~~~~~~~) Please note, if your case is put forward for investigation it can take up to six months for a determination to be issued, due to the high volume of cases currently with this Service. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely, Js'ade Stephenson Dispute Resolution Advisor Dispute Support Team (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 - Update [REF/Le/ey/Bj/7N/] Saved: Mon 15/11/2021 03:47(ERRROOOORRRRRR~~~~~~~~~~) Dear Js'ade Stephenson (ERRROOOORRRRRR~~~~~~~~~~) I made a complaint re my housing officer Esmond Henry and his lack of clarity regarding the rats in March 2020 that had got into my road after it was dug up. (ERRROOOORRRRRR~~~~~~~~~~) Me complaining created a vendetta from the housing officer Esmond Henry as I had complained to the council officers. At the first opportunity he and his Manager Olivier Goma had to get me back, so to speak, they ran rogue in the pandemic, giving me a written warning for accidently dropping some 6cm terracotta pots and sat and watched video footage countless times, he said at a recent meeting 17/3/21, over 2.5 hours. (ERRROOOORRRRRR~~~~~~~~~~) Yet when another resident took down an electricity door he spun off with a story and said there was no CCTV evidence as they weren't working, he said. (ERRROOOORRRRRR~~~~~~~~~~) All this action led to a council supporting action against me. (ERRROOOORRRRRR~~~~~~~~~~) CD's marked ASB sent to the community police and a disproportionate reaction from both officers. (ERRROOOORRRRRR~~~~~~~~~~) Despite having been interviewed by police on what was then cited as 5 public order offences for dropping a few flower pots as well as called anti-social behaviour a serious violent incident causing me with no history of it and no criminal record, a slight on my character, an inability to buy my flat or a potential to lose work under the enhanced DBS check, and basically removing the cornerstone of my housing, these guys took the law of gravity into their own professional reckoning of what they wanted to justify such disproportionate actions. (ERRROOOORRRRRR~~~~~~~~~~) This caused me immense stress and alarm as well as fear and ill health. (ERRROOOORRRRRR~~~~~~~~~~) I could see their plan was to evict, with no accountability, due to Covid 19 circumstances and I felt targeted by their actions on a daily basis and concerned at the now use of their hence men friends in the disgruntled ABS neighbours for me now complaining about the floor. (ERRROOOORRRRRR~~~~~~~~~~) It reminded me of war time tactics of grasses and with no data protection in place, with him telling others about others and encouraging this divide and rule, for fear they would have the permission withdrawn for their illegal act. (ERRROOOORRRRRR~~~~~~~~~~) It was only a few weeks later, using what I had told Olivier Goma had got out of me about the floor, Mr Henry found out that I had a problem with an upstairs neighbour as she had laid an illegal floor which is a breach of tenancy. (ERRROOOORRRRRR~~~~~~~~~~) Mr Henry had her writing diaries about me and fuelled our dispute giving her retrospective permission for the floor. (ERRROOOORRRRRR~~~~~~~~~~) On the 6th Feb I said I would take legal action re the floor and then within 5 days I was attacked by a Camden contractor, who asked to enter my home yet other neighbours did not, except one who is dying, get asked to enter their homes? (ERRROOOORRRRRR~~~~~~~~~~) On the 18th Feb 2021 I was asked to give up possession of my home without any investigation of the assault, Olivier Goma had had an email from me stating that this is what I thought he would do just 5 days before and he did it. The warning had not been addressed by complaints even though it was forwarded on the 1st July 2020, and so therefore I wish to escalate my complaint to stage 2 as advised by the housing ombudsman who also have not been replied to and my solicitor in housing. (ERRROOOORRRRRR~~~~~~~~~~) I believe these two, whom I was told by Dermott Mullan Esmond does not work for my ward anymore so should have nothing to do with me going forward, or Olivier who I also have been told that may be homophobic by another complainant. I certainly feel targeted. (ERRROOOORRRRRR~~~~~~~~~~) I know that three other residents were treated differently to me, one who targeted me and chopped down the garden, one upstairs who laid the floor and one who was simply told not to approach me, and that his intention were good, when he was the one who called the police and the housing patrol and Olivier seemed fine before on the phone telling me I was not in any trouble and then he saw me on CCTV, a shaved headed lesbian, his approach was different (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) You 19 March 2021 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss, (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Following our email sent on 4 March 2021, I can confirm that we have unfortunately not received any correspondence from the landlord. (ERRROOOORRRRRR~~~~~~~~~~) We have chased the landlord and allowed them a further 5 working days to provide you with a response. (ERRROOOORRRRRR~~~~~~~~~~) If a response is not received after 5 working days, we will send them a final chasing letter which will afford the landlord a further 5 working days in which to provide a response. (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, if you receive a response, but you remain dissatisfied, I recommend that you formally request for your complaint to be escalated to Stage 2 of the landlord’s complaint process. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely, (ERRROOOORRRRRR~~~~~~~~~~) Js'ade Stephenson Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) 4 March 2021 (ERRROOOORRRRRR~~~~~~~~~~) Ms Mary Moss Flat 32 Tonbridge House Tonbridge Street LONDON WC1H 9PB (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss, (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 -Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Thank you for accepting my call on 4 March 2021 regarding your concerns. In summary, I understand your complaint to be about:• (ERRROOOORRRRRR~~~~~~~~~~) The landlord's response to reports of antisocial behaviour (ASB) involving yourself and other residents. (ERRROOOORRRRRR~~~~~~~~~~) The landlord’s handling of your formal complaint. (ERRROOOORRRRRR~~~~~~~~~~) The conduct of the landlord's staff. (ERRROOOORRRRRR~~~~~~~~~~) You have informed us that you would accept the following as a resolution:• (ERRROOOORRRRRR~~~~~~~~~~) The landlord to remove the written warning of ASB from the resident’s records.• (ERRROOOORRRRRR~~~~~~~~~~) The landlord to install adequate flooring and underlay to the neighbours property above to prevent the noise nuisance.• (ERRROOOORRRRRR~~~~~~~~~~) The landlord to provide a written response to the resident’s formal complaint.• (ERRROOOORRRRRR~~~~~~~~~~) The landlord to address the conduct of its staff. (ERRROOOORRRRRR~~~~~~~~~~) Before the Ombudsman can consider a complaint, we must be satisfied that you have exhausted the landlord’s complaint procedure. (ERRROOOORRRRRR~~~~~~~~~~) From the information you have provided, it is unclear if you have exhausted the landlord’s complaint process. (ERRROOOORRRRRR~~~~~~~~~~) So, we have written to your landlord and asked it to respond to your complaint by contacting you within the timescales set out in the landlord’s complaint procedure. (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, if you feel you have exhausted Camden Council’s complaint procedure please provide us with a copy of the final response, for further information on the complaint process please visit :https://www.camden.gov.uk/complaints#ctzg. (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152LiverpoolL33 7WQTel: 0300 111 3000info@housing-ombudsman.org.ukwww.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) In the first instance, the Ombudsman encourages tenants and landlords to resolve complaints using the landlord’s internal complaints procedure. (ERRROOOORRRRRR~~~~~~~~~~) This often provides for the quickest and most amicable way of resolving a dispute. (ERRROOOORRRRRR~~~~~~~~~~) At this stage, we will not be taking any further action on this complaint. (ERRROOOORRRRRR~~~~~~~~~~) If you do not hear back from the landlord within 10 working days, please contact this Service and we will chase the landlord for a response. (ERRROOOORRRRRR~~~~~~~~~~) Alternatively, if you receive a response, but you remain dissatisfied, I advise that you escalate the complaint to the next stage of the complaint process. (ERRROOOORRRRRR~~~~~~~~~~) Please note, if your case is put forward for investigation it can take up to six months for a determination to be issued, due to the high volume of cases currently with this Service. (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely,Js'ade Stephenson (ERRROOOORRRRRR~~~~~~~~~~) Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) Dispute Support Team (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss (ERRROOOORRRRRR~~~~~~~~~~) dmartins@hansenpalomares.co.uk (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART (ERRROOOORRRRRR~~~~~~~~~~) You forwarded this message on Thu 18/03/2021 03:28 You forwarded this message on Thu 18/03/2021 03:28(ERRROOOORRRRRR~~~~~~~~~~) casework@housing-ombudsman.org.uk(ERRROOOORRRRRR~~~~~~~~~~) You(ERRROOOORRRRRR~~~~~~~~~~) 4 March 2021 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss,(ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Thank you for accepting our call on 4 March 2021 regarding your concerns.(ERRROOOORRRRRR~~~~~~~~~~) Please find our response attached. Your reference number is 202014959. Please quote this on any future correspondence with us.(ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely, (ERRROOOORRRRRR~~~~~~~~~~) Js'ade Stephenson Dispute Resolution Advisor (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) Case ID - 202014959 [REF/Le/ey/Bj/7N/] Mary Moss Justjo5@hotmail.com Forwarding reply from Housing Ombudsman today (ERRROOOORRRRRR~~~~~~~~~~) Mary Moss Owner One Percent 4 ART  You forwarded this message on Tue 02/03/2021 08:04 You forwarded this message on Tue 02/03/2021 08:04 casework@housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) You 1 March 2021 (ERRROOOORRRRRR~~~~~~~~~~) Dear Ms Moss (ERRROOOORRRRRR~~~~~~~~~~) Complaint: 202014959 - Camden Council (ERRROOOORRRRRR~~~~~~~~~~) Thank you for your correspondence. (ERRROOOORRRRRR~~~~~~~~~~) Your enquiry has been assigned reference number 202014959. This reference number will enable our team to locate the information you have provided us with. Please quote this when contacting us about your case. (ERRROOOORRRRRR~~~~~~~~~~) Your correspondence has been passed to a member of the Dispute Resolution Team who will contact you within 15 working days if necessary. (ERRROOOORRRRRR~~~~~~~~~~) Further correspondence can be forwarded to us using the following methods: Email: info@housing-ombudsman.org.uk Address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ Telephone: 0300 111 3000 (ERRROOOORRRRRR~~~~~~~~~~) Yours sincerely (ERRROOOORRRRRR~~~~~~~~~~) Karen Receptionist (ERRROOOORRRRRR~~~~~~~~~~) PO Box 152, Liverpool L33 7WQ 0300 111 3000 www.housing-ombudsman.org.uk (ERRROOOORRRRRR~~~~~~~~~~) BUNBLE FOR March 2021 COURT CASE AGAINST UPSTAIRS NEIGHBOURS & CAMDEN Point 1

Laying laminate floor is an act of anti-social behaviour in the tenancy conditions. It is therefore not incumbent of the tenant, who suffers the act of anti-social behaviour, to 'prove it' or to keep records/diaries, or to have sound test when he/she complains of noise nuisance or intimidation by the tenants, causing her not to complain about issues that arose, amounting to harassment. Point 2A

Laminate flooring being laid without permission.

Point 2B See attached picture of 1mm insulation laid, and later claimed by the tenants above that 3mm (with no proof of this and which is still insufficient) was laid on the day.

Point 3 Email sent 03/03/21 to Camden Housing Patrol to ask for a short witness statement of relevance to the Part 8 claim. I will be able to provide the reply if one is forthcoming.

Point 4 Phone records of call to council. I have requested bills from Three Mobile on 03/03/21, and they are being sent to my email in the next five days. They are for the period Oct 2019-Dec 202, regarding evidence I called the council re the harassment faced from the tenants above. Point 5A Email to pest control after not getting permission to take out the unit of plywood to stop the rats entering. Point 5B

Email 1/5/20 to Georgie Robertson Camden Councillor re Housing Officers ineffectualness of the housing officer to deal with the rat's infestation. Point 5C First picture of a rat caught after my first taping up was useless as the tape sent by post was too small.

Point 5D The second rat and so subsequently on the 5th May 2020 I had to go out and buy large black gaffe tape at a hardware store, even though I was supposed to be shielding and then that took 3 hours to tape up.

Point 6A Mature award-winning garden hedge hacked down to the root by Philip Jones the resident opposite the tenants’ above Ms Moss. Pictured after he had taken off the last branch, which was a week or so after his first verbal warning, by Olivier Goma the Housing Officer after complaints from numerous neighbours. No second warning was issued and no written warning was issued which was disproportionate to the treatment given to Ms Moss under the same rules, which were not supplied to Ms Moss for an appeal.

Point 6B

Point 6C

Point 6D The tenancy conditions on Gardens where permission is required. Point 6E

Guidance emails on the rules of written warning sought from the councillor Jonathan Simpson and his reply. Attached last branch taken down after first verbal warning, no second written warning given.

Point 7A

The window box and larger mombresha plant with two of the remaining little pots that did not fall down. Ms Moss was draconianly asked to attend a police station on a public order offence to which there was no further action and given a written warning, when the resident was nowhere near the pots when they fell. Ms Moss was moving the pots to try and lean her elbow out of the window on the left, to film Mr Philip Jones who was behind the tiled bin shed, over a good 100 feet away. Hence why Ms Moss wanted to film him poisoning her Iris's in the larger flower pots, as she believed he had poisoned the garden and could see black liquid in his hand and after all he had cut down the garden. So, it was a reasonable suspicion that she felt required evidence. He was also stealing her garden box and other plants and putting them in the bin and had taken down an electricity door and possibly tampered with her own electricity key metre as it was found not working leaving her without electric and had to be replaced. POINT 7B

POINT 7C

Point 8

Series of emails between Ms Moss and Hodge Jones and Allen solicitors. Email is pointing out Ray was a false witness as he originally was not there and then he plotted to get Ms Moss into trouble, contrary to his fake concerns when he then approached Ms Moss not wearing a mask when the housing patrol arrived and scared her due to Covid-19, that he would approach too close, giving rise to Ms Moss screaming at him to stay away. The housing officer would know that his apartment does not face the court yard yet Olivier Goma accepted his account of events as well as the neighbours' upstairs who, despite having an overhang on their window sill, claimed to have seen events they couldn't have seen. Points 9 & 10 Awaiting a witness statement from the HJA solicitor requested today and told the file was being opened. Point 17 Attached OpenView letter inviting you to make an appointment for electrical inspection and works. Point 21. Attached Tweet to alert Camden of the assault. Then tweet stating harassment from same two officers. Third tweet letter seeking possession on 18/2/21 Point 11

An email to the solicitor re a lovely conversation with the housing officer who seemed to want to sort things out. Point 12

Email pieced together in one screenshot for convenience from Ms Moss to Olivier Goma. Point 13

Email where Ms Moss believes she is being called up about her own allegations of harassment by neighbours, which she wants to take no further action as is busy, and wants not to fall out with her neighbour. Point 14

Examples of many of the stresses causing emergency ongoing health conditions, from the harassment of the claimant by Camden Council adopting the noise nuisance and all the other incidences that have not had due process. Teeth in July 2020 full top set. Sept 2020 start of losing all top teeth and then gastro problems that need much of Ms Moss's attention and not this case, which must stop now before more health matters arise from the stresses and Camden Council is aware of these. Point 15A

Email sent from Olivier Goma who states Ms Moss's complaint was with complaints and yet they have never got back to Ms Moss at complaints. Attached request to the borough solicitor for a final response for the Housing Ombudsman, as yet no response. Attached letter and case reference from the Housing Ombudsman who will soon be looking at the case but not before the 22nd March evictions date. Point 15B

Point 15C

Point 16

Notice of legal action 28 days before application to the Royal Courts of Justice for abatement of adopted noise nuisance and other issues that then occurred to avoid the claim, including the assault of Ms Moss by a Camden Council contractor. Point 17

OpenView letter inviting you to make an appointment for electrical inspection and works. Point 21

Attached Tweet to alert Camden of the assault. Then tweet stating harassment from same two officers. Third tweet letter seeking possession on 18/2/21

What other legal aid cuts can be made instead?

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Tuesday, 28 February 2023

The Watch Dogs On Housing! ---------1st March 2021------28th Feb 2023------and counting.... Two years tomorrow...